I'm terrible at remembering phone numbers.
By the time I've reached the sixth or seventh number, I've forgotten the area code.
I'll be honest - the only other persons' phone number I know is my wife's, and I think that's because I knew it before the age of the smartphone.
If we each had to remember each of our friends, family, and colleagues numbers in our heads, I sometimes wonder if the communications revolution would have happened at all
(I'll leave you to decide whether that's not a bad thing)
Thing is when it comes to workflow, a lot of businesses approach managing client work, onboarding, implementation, follow up and all of these task-driven deliverables the same way; with a vague manual system which ultimately relies on a combination of good memories, post-it notes and the odd dash of tech.
This video is all about how to scale that paradigm up and choose the right system.
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