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Practical insights to help run a better advice business.

Adding In-Person to Your Experience

    In February 2020, I ran our last ever Excelerator workshop.   Prior to this, we'd been running three each year, but that one - at Bridgeclimb Sydney...

Unlocking The 1-to-Many Game

    At the recent Better Business Summit, run by Momentum Media. I gave a presentation about what to do when you find yourself "successful-busy".   You...

Experience vs Service - what's the difference?

    In 2011, Derek Sivers shared an email he first wrote in 1998, and it became very famous.   I won't reproduce it here - just type 'Derek Sivers...

How to trim your first appointment

    Early last year I wrote a blog sharing my experiences of running a live event at Bridgeclimb in Sydney and what it taught me about the power of client...

How pre-meeting questionnaires may be costing you clients

I want to share a quick personal experience, and why I think it's hugely relevant to any of you playing in the digital marketing space. Last week, I popped out at...

When You Don't Ask

  Last month we ran a quick survey. We wanted to find out what you, our dear blog readers, thought about coaching One response stood out. I want to share it...

The Client Experience Opportunity

  It used to just be three propositions: price, quality, and convenience...   You could have it cheap and fast, but it wouldn't be good.  You could have...
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